Your data, your rights. This policy applies to all personal information collected by Jilipp through our website, mobile platform, and any related services. By using Jilipp, you agree to the practices described here. If you have questions, contact our Data Protection Officer at privacy@jilipp.net.
1. Overview
Jilipp ("we", "us", "our") is committed to protecting the privacy and personal data of every player who registers on our platform. We operate in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules and regulations, as enforced by the National Privacy Commission (NPC).
This Privacy Policy applies to all personal information we collect when you visit jilipp.net, create an account, make a deposit, place a bet, contact our support team, or participate in any promotion. Whether you are playing Color Game on your phone during a lunch break in Quezon City or betting on PBA from Davao, the same strong privacy protections apply to you.
We encourage you to read this policy carefully. Kung may hindi ka maintindihan, feel free to reach out to our Data Protection Officer — contact details are at the bottom of this page.
RA 10173 Compliant
Jilipp strictly follows the Philippine Data Privacy Act of 2012. Your data is handled lawfully and with transparency.
Encrypted Storage
All sensitive data is stored using AES-256 encryption. Your passwords are hashed — we never see them in plain text.
Your Data, Your Control
Filipino players have full rights to access, correct, and delete their personal data stored on Jilipp at any time.
2. Data We Collect
Jilipp collects only the personal data necessary to operate your account, process transactions, comply with legal requirements, and improve your overall gaming experience. We do not collect data beyond what is reasonably required for these purposes.
| Data Category | Examples | Why We Need It |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | KYC verification, age verification, fraud prevention |
| Contact Data | Email address, mobile number | Account access, OTP verification, support communications |
| Financial Data | GCash number, bank account name, transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, device type, browser, OS | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Pages visited, games played, session duration | Improving game offerings, responsible gaming monitoring |
| Communications Data | Support chat logs, email threads | Quality assurance, dispute resolution |
3. How We Collect Your Data
Jilipp collects personal data through the following channels:
- Direct registration: When you create a Jilipp account, you provide your name, mobile number, email address, and date of birth.
- KYC verification: When you complete identity verification, you submit a government-issued ID and may upload a selfie for biometric matching.
- Payment transactions: When you make a deposit or request a withdrawal, we receive transaction details from your payment provider (e.g., GCash, Maya, BDO).
- Platform activity: As you use the Jilipp platform, our systems automatically log technical and usage data such as IP address, device info, and gameplay history.
- Support interactions: When you contact our customer support team via email or live chat, we record those communications.
- Cookies and tracking tools: Our website uses cookies and similar technologies to maintain your session and improve performance (see Section 6).
4. How We Use Your Data
Every piece of data Jilipp collects has a clear, lawful purpose. We do not mine your data for profit or sell it to advertisers. Here is a straightforward breakdown of how we put your information to use:
- Account management: Creating and maintaining your Jilipp player account, including login authentication and account recovery.
- Transaction processing: Verifying, executing, and recording all deposits and withdrawals made through Philippine payment channels.
- Regulatory compliance: Meeting our obligations under PAGCOR licensing conditions, AMLC reporting requirements, and NPC data privacy rules.
- Fraud prevention and security: Detecting suspicious activity, preventing multi-accounting, and protecting legitimate players from fraudulent actors.
- Responsible gaming: Monitoring play patterns to identify signs of problem gambling and providing appropriate intervention tools.
- Customer support: Addressing your queries, resolving disputes, and improving the quality of our support service.
- Platform improvement: Using anonymised, aggregated usage data to make Jilipp's games and features better for all Filipino players.
- Promotional communications: Sending you relevant bonus offers and updates, but only if you have opted in to marketing messages. You can opt out anytime.
Jilipp does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without your explicit consent.
5. Sharing Your Data
Jilipp does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data may only be shared in the following limited, lawful circumstances:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, and partner banks receive the transaction data needed to process your deposits and withdrawals. Each of these providers has their own privacy policy and is subject to Bangko Sentral ng Pilipinas (BSP) regulations.
- KYC and identity verification providers: Accredited third-party services that assist us in verifying government-issued IDs and preventing identity fraud.
- Regulatory authorities: PAGCOR, AMLC, and the National Privacy Commission may require us to disclose certain data for compliance, audit, or law enforcement purposes.
- IT and infrastructure providers: Cloud hosting and security services that process data on our behalf under strict data processing agreements.
- Legal proceedings: In cases where Jilipp is required by a Philippine court order or law enforcement request to disclose specific player data.
All third-party service providers who handle your data on behalf of Jilipp are bound by contractual obligations to protect your information and use it only for the specific purposes authorised by Jilipp.
6. Cookies & Tracking Technologies
Jilipp uses cookies and similar technologies (e.g., local storage, session tokens) to make the platform work correctly and to give you a smoother experience. Here is what each type of cookie does:
- Essential cookies: Required for the platform to function. These handle your login session and keep you authenticated while you play. You cannot opt out of these without also opting out of using the platform.
- Functional cookies: Remember your preferences, such as language settings and display choices, so you do not need to set them every time.
- Analytics cookies: Help us understand how players navigate the site — which pages are most visited, where players drop off, and how to improve the experience. Data collected is anonymised.
- Security cookies: Detect and prevent fraudulent activity, including CSRF attacks and session hijacking attempts.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to play on Jilipp, but some personalisation features may not work as expected.
7. Data Retention
Jilipp keeps your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by Philippine law. The retention periods below are our standard guidelines:
- Active account data: Retained for the lifetime of your active Jilipp account.
- Transaction records: Kept for a minimum of five (5) years after the date of each transaction, in accordance with AMLC requirements.
- KYC documents: Retained for at least five (5) years after account closure to satisfy anti-money laundering obligations.
- Support communications: Kept for up to two (2) years after the issue is resolved for quality assurance purposes.
- Inactive accounts: If your account has had no activity for 24 consecutive months, we may contact you to confirm whether you wish to keep it open. Accounts with no response may be archived and eventually deleted in accordance with NPC guidelines.
8. How We Protect Your Data
Jilipp employs multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:
SSL / TLS Encryption
All data in transit between your device and our servers is encrypted using TLS 1.3 — the same standard used by major Philippine banks.
Secure Infrastructure
Our servers are hosted in certified data centres with strict physical access controls, redundant systems, and 24/7 monitoring.
Password Hashing
Your password is never stored in plain text. We use bcrypt hashing so that even our own team cannot read your password.
Two-Factor Authentication
OTP verification via your registered Philippine mobile number adds a second layer of protection every time you log in.
While Jilipp takes every reasonable precaution to secure your data, no internet-based platform can guarantee 100% security. We strongly advise all players to use a strong, unique password and to never share their login credentials with anyone.
9. Your Privacy Rights
Under the Philippine Data Privacy Act of 2012, all Jilipp players have the following rights with respect to their personal data. You may exercise any of these rights at any time by contacting our Data Protection Officer:
Right to Access
Request a copy of the personal data Jilipp holds about you, including how it is being used.
Right to Rectification
Ask us to correct any inaccurate or incomplete personal data on your account.
Right to Erasure
Request deletion of your personal data, subject to our legal retention obligations.
Right to Object
Object to certain processing activities, including direct marketing communications.
Right to Data Portability
Receive your personal data in a structured, machine-readable format for transfer to another service.
Right to Lodge a Complaint
File a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.
Jilipp will respond to all verified privacy requests within 15 business days of receipt. We may ask you to verify your identity before processing any request.
10. Protection of Minors
Jilipp is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes mandatory age verification, and we may request government-issued ID at any point to confirm that a player meets the minimum age requirement.
If we discover that a minor has created an account or that personal data belonging to a person under 21 has been collected without appropriate consent, we will immediately suspend the account, delete the data, and refund any balance in accordance with applicable regulations.
Parents and guardians who believe their child may have registered on Jilipp should contact us immediately at privacy@jilipp.net so we can take swift action.
11. Changes to This Privacy Policy
Jilipp may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players via email or in-platform notification at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page always reflects when the policy was most recently revised. We encourage you to review this page periodically. Your continued use of Jilipp after any update constitutes acceptance of the revised policy.
12. Contact Our Data Protection Officer
For any privacy-related concerns, data subject rights requests, or questions about how Jilipp handles your personal information, you can reach our designated Data Protection Officer through the following:
DPO Email: privacy@jilipp.net
General Support: support@jilipp.net
Response Time: Within 15 business days
You also have the right to raise concerns directly with the National Privacy Commission of the Philippines. For more details on how to do so, visit the NPC's official government portal.
For questions about your account, game rules, or payments, please visit our FAQ page or reach out to our 24/7 customer support team.
Your Privacy Is Protected — Now Let's Play!
You now know exactly how Jilipp keeps your data safe and respects your rights as a Filipino player. Create your free account in under 2 minutes and start playing your favourite games with full confidence.